Frequently Asked Questions

“When you buy quality, you only cry once.”

Countertop material options vary greatly in cost depending upon the color and pattern. We will be very happy to go over all your options.  We expect you to take your time selecting which material and pattern fits your needs and budget.  We understand that your project’s budget reflects not what you can afford to spend, but what you want to spend.  There is no pressure to buy.  There is no reason to hurry.  We want you to be as happy with your choices 10 years from now as you are when you pick them out.  Take your time.


What Affects the Cost of a Countertop?

There are several factors that affect the cost of a countertop:

  1. The material selected.  Countertop material options vary greatly in cost depending upon the material, color and pattern.
  2. The overall square footage of the countertop.
  3. The number of sinks to be attached to the countertop.  We can either purchase the sink for you or you can provide your own sink. We will then cut the countertop to the sink manufacturer’s specifications and attach the sink while installing the countertops.
  4. The number of seams required for installation.  For example, if an L-shaped section of a countertop requires that it is fabricated as two pieces, these pieces will be seamed together during installation.  We have extensive experience seaming countertops and are experts.  Also, when a section of countertop is to be seamed, it is extremely important that these two pieces are cut from the correct spots on the slab so that the pattern of the seamed pieces match.  We take great care laying out the position of each cut from the slab to ensure that these patterns match when seamed.
  5. Tear-out of the current countertop.  We offer the option of having us remove and dispose of your currently installed countertop.

If, at any time, you have a question about any part of a quote, please feel free to ask.


What are the Steps to Purchasing a Countertop?

There are several steps to purchasing a countertop which Queen City personnel will happily guide you through.  Almost all the steps are identical if you are replacing a countertop or installing a countertop in a newly-build house. 

These are the steps:

  1. If you have a drawing of the kitchen provided by your builder or designer, a copy of it will be very useful.  If you are not using a builder or designer, you can make a quick drawing with the length (in inches) of the current countertops.  This drawing will be used to give us a rough idea of the sizes of the various countertop sections that will make up your project and will allow us to give you an estimate of the total cost of the project.
  2. Stop by our showroom for an initial visit.  Allow us to introduce ourselves.  Look through our selection of colors and patterns offered by our suppliers.  We will go over your drawing and create an overall number of square footage of the project.  We will review the details and let you know exactly what affects the cost of your project.  We will give you a quote.
  3. If you are happy with your selection of material, color and pattern, we will present you with a contract to sign.  A 50% down payment will be requested.  We will let you know an approximate installation date.  This date is affected by:
    • The availability of the countertop material, sink and accessories required.
    • Our currently scheduled installations.
    • The timing of the installation or replacement of the cabinets in your kitchen – if any are to be installed.
  4. We will visit your house to get an exact layout and measurement of your cabinets.  The final layout of the cabinets must be in place before we take these measurements, as they will be used to fabricate your countertops.  If you make any changes after this visit, we must return to your house to remeasure your kitchen.
  5. We will fabricate your countertops at our facility.
  6. Once your countertops are fabricated, we will set an installation date and time.
  7. We will remove your current countertops – if you have requested that we do so – and install your new countertops on the same visit.  If you do not wish that we remove your current countertops, the current countertops must be removed before we arrive.
  8. At the time that the countertop installation has been completed, final payment for the remaining balance is due.
  9. We appreciate all feedback.  Our installation team takes pride in their work and we want them to know when you are happy.  If we do anything that you are unhappy with, please let us know so that we can continue to improve ourselves.  All comments are valuable.

We hope that we can work with you on your next kitchen and/or bathroom project and become your choice for all future projects.